Table of Contents
- Introduction – MetroPlusHealth updates & new fax process
- Key Updates – New fax number, unchanged PCS/CDPAS fax, submission options
- Impact on Providers – Faster processing, fewer errors, better care coordination
- Secure Safer Support – Free consultations, enrollment help, service request guidance
Introduction MetroPlusHealth has announced key updates to its Managed Long-Term Care (MLTC) and Medicaid Advantage Plus (MAP) service request process. Effective April 7, 2025, providers servicing members with Medicaid and Medicare coverage who require Personal Care Services (PCS) and Consumer-Directed Personal Assistance Services (CDPAS) must submit their service requests to a new fax number: 212.908.3321. This change aims to streamline service requests and enhance the efficiency of home care support for MetroPlusHealth members.
In this article, we will explore these updates in detail, explain how they impact providers, and offer guidance on how Secure Safer can assist in ensuring a smooth transition for both healthcare providers and members.
Key Updates in the MetroPlusHealth Service Request Process
- New Fax Number for MLTC and MAP Providers
- Effective Date: April 7, 2025
- New Fax Number: 212.908.3321
- Providers must now send all service requests, including increases in hours, new service enrollments, or reductions in services, to this updated fax number.
- This change affects only the MLTC and MAP lines of business.
- Personal Care Services (PCS) and CDPAS Fax Number Remains the Same
- The PCS/CDPAS fax number remains unchanged at 212.908.5237.
- Providers offering personal care and consumer-directed personal assistance services should continue using the existing fax number.
- Alternative Submission Methods Remain Available
- Phone Requests: Providers can still submit service requests via telephone.
- Home Care Services Request Form Encouraged: Providers are urged to use the standardized Home Care Services Request Form for submitting requests.
- Where to Find More Information
- MetroPlusHealth has made additional details and continuous updates available on its MLTC website to keep providers informed about policy and procedural changes.
Impact on Providers and Service Efficiency
These updates are designed to streamline administrative processes, reduce fax transmission errors, and improve response times for service approvals. Here’s how these changes benefit providers:
✔ Faster Processing Times: A dedicated fax line for MLTC/MAP service requests ensures quicker review and approval. ✔ Reduced Errors: Having a separate fax number minimizes confusion between different service request types. ✔ Improved Home Care Coordination: Encouraging the use of standardized forms helps ensure accurate and complete request submissions. ✔ Better Member Support: These improvements enable timely care adjustments, ensuring members receive the right level of assistance when they need it.
How Secure Safer Can Help You Navigate These Changes
Secure Safer is committed to helping providers and members navigate MetroPlusHealth’s new procedures while ensuring seamless access to high-quality care. Here’s how we can assist:
🔹 Free Consultation Services – We provide personalized assistance to both healthcare providers and members, ensuring they understand the new fax submission process and other compliance requirements. 🔹 Enrollment Assistance for Medicaid and Medicare Plans – We help eligible members enroll in MetroPlusHealth Medicaid and Medicare Advantage Plans that offer essential home care benefits. 🔹 Guidance on Home Care Service Requests – Our team ensures that providers properly complete and submit Home Care Services Request Forms, reducing the likelihood of delays or denials. 🔹 Seamless Transition Support – Whether you are a provider adjusting to MetroPlusHealth’s new process or a member needing home care services, Secure Safer offers hands-on assistance to simplify these transitions.
📞 Contact Secure Safer today to schedule a free consultation and ensure a smooth adjustment to MetroPlusHealth’s updated processes.
Conclusion
MetroPlusHealth’s new fax number for MLTC and MAP service requests marks an important improvement in home care service coordination. By directing providers to use a dedicated fax line, the organization enhances efficiency, accuracy, and speed in processing service adjustments for Medicaid and Medicare members.
Healthcare providers must take note of these changes before the April 7, 2025 implementation date to avoid service delays or disruptions. Meanwhile, Secure Safer remains a trusted partner in helping members and providers navigate these adjustments with ease.
For more details, visit MetroPlusHealth’s MLTC website or contact Secure Safer for personalized guidance.
📌 Stay updated, stay compliant, and ensure that your patients receive the best care possible!