Top 5 MLTC Benefits NYC Parents Forget to Use – Are You Missing These?

For many NYC families, caring for an elderly parent or disabled loved one is already overwhelming. But what if you’re unknowingly skipping free services already available through Medicaid’s MLTC program?

MLTC — or Managed Long Term Care — was designed to support families just like yours. But most parents don’t even realize they’re missing out on crucial help.

Table of content

1. Free Home Health Aide Hours Based on Medical Need
2. Free Medical Supplies – Adult Diapers, Gloves, Wipes, and More 
3. Transportation to Appointments – Including Wheelchair Vans
4. Home Modifications – Bathroom Rails, Ramps, and More 
5. Dental, Vision, and Hearing Care

Here are the top five MLTC benefits that NYC families forget to use — and how SecureSafer can help you get started.

1. Free Home Health Aide Hours Based on Medical Need

Many parents assume they can only get minimal aide hours. But MLTC plans determine hours based on actual health needs, not income. That means if your parent has diabetes, mobility issues, or dementia, they could qualify for daily help — even 12 hours or more. Too often, we see families settle for fewer hours simply because no one explained the rules.

Learn more from NY State Medicaid directly: https://health.ny.gov

2. Free Medical Supplies – Adult Diapers, Gloves, Wipes, and More

Yes, these are included. If your parent is approved for MLTC, they can also get monthly deliveries of needed medical supplies — including incontinence products, gloves, underpads, and more — often sent directly to your home.

This benefit is automatic once you’re in a plan — but only if the provider files the proper paperwork.

3. Transportation to Appointments – Including Wheelchair Vans

Have you been paying for Ubers or relying on relatives to drive mom to the doctor?

MLTC includes transportation to all covered medical appointments. If your parent uses a wheelchair, the plan will send a van with a lift. All you need to do is book the ride in advance through the MLTC transportation service.

See the coverage rules from Medicaid NY: https://health.ny.gov/health_care/medicaid/transportation

4. Home Modifications – Bathroom Rails, Ramps, and More

This is one of the most forgotten perks: If your parent qualifies, MLTC may cover the cost of installing bathroom grab bars, wheelchair ramps, or stair lifts.A plan nurse must recommend the changes — and then you’re on your way.

Not every plan handles it smoothly, but with the right advocate, you can push this forward quickly.

5. Dental, Vision, and Hearing Care

Yes ,MLTC plans often include access to these services.

While many families focus only on aides and nursing, your parent may also get eyeglasses, dentures, or hearing aidsfully covered. It varies by plan, but if you never ask, you never get it.

At SecureSafer, we help NYC families every day understand and access their MLTC benefits. From submitting the right documents to following up with plans that delay services, we know how to get results — fast and fully compliant.

Need Help Now? Don’t Wait.  ✅ Call our SecureSafer team directly at SecureSafer.com or call (646) 444-2020 ✅ Request a policy review or switch evaluation today

Compliance Note: Benefits mentioned are subject to eligibility, plan rules, and state guidelines. No outcome, coverage, or approval is guaranteed. Always verify directly with https://health.ny.gov, https://medicare.gov, or https://dfs.ny.govfor up-to-date program details.

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